Privacy Policy
Effective Date: 1 June 2026
Welcome to Goldwin Casino (“we”, “our”, “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that you provide directly to us when you register an account, make deposits or withdrawals, participate in promotions, or contact our support team. This information may include:
- Full name
- Date of birth
- Contact details (email address, phone number, postal address)
- Payment information
- Identification documents for verification purposes
- Account login details
We may also collect information automatically through your use of our website, such as IP address, browser type, device information, and browsing behaviour, using cookies and similar technologies.
2. How We Use Your Information
Your personal information is used for the following purposes:
- To provide and manage your account and services
- To process transactions and payments
- To verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations
- To communicate with you about your account, promotions, and updates
- To improve and personalise our services and website
- To detect and prevent fraud and other illegal activities
3. Disclosure of Your Information
We may disclose your personal information to:
- Service providers and partners who assist us in operating our business (e.g., payment processors, identity verification providers, IT services)
- Regulatory bodies and law enforcement agencies as required by law
- Other third parties with your consent or as otherwise permitted by law
All third parties are required to protect your information in accordance with applicable privacy laws.
4. International Transfers
Your information may be transferred to, stored, and processed in countries outside Australia. We ensure that any such transfers comply with applicable data protection laws and that your information is protected.
5. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
6. Your Rights
You have the right to:
- Access and obtain a copy of your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal obligations
- Withdraw consent to the use of your information where applicable
- Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise your rights or for any privacy-related enquiries, please contact us at:
Email: [email protected]
Postal Address: Privacy Officer, Goldwin Casino, Level 10, 123 Gaming Street, Sydney, NSW 2000, Australia
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. You can manage your cookie preferences through your browser settings. For more information, please visit our Cookie Policy.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Phone: +61 2 1234 5678
Postal Address: Privacy Officer, Goldwin Casino, Level 10, 123 Gaming Street, Sydney, NSW 2000, Australia
